Personal Data Processing Policy

Personal Data Processing Policy
1. Identity and Contact

The company responsible for personal data processing is Société Izumrud, based in Moscow.
For any inquiries or to exercise your rights regarding personal data, contact Violetta Louis (details above) who represents the company in Europe.

2. Data Collected

Data may be collected directly from you while using the website, mobile apps, or other services, including registration and account authorization.
Types of data collected may include:
User ID and full name
Contact details: telephone number, email address, messenger/social network IDs, nicknames
Order history and service usage details: purchased products or services, subscriptions, account balances
Self-declared details: gender, age, interests, preferences
Technical information: device characteristics, cookies, geolocation, metadata
Payment and business details: delivery address, bank details, payment card info, business registration (for professional clients)
Records provided as part of support, contests, or feedback

3. Purposes of Processing

Your data is processed for the following main purposes:
To manage site and service usage, including registration and access
To process and deliver orders, facilitate returns, and manage related services
To organize and run contests, promotions, or events, including prize or reward payments
To send advertising or information (only with your prior consent)
For analytics, quality control, statistics, and site/service improvement

4. Legal Bases and Retention

Your personal data is processed on various legal bases:
Your explicit consent (which can be withdrawn at any time)
Performance of contractual duties or pre-contract measures
Compliance with applicable laws or regulations
Protection of your vital interests, especially in case consent is not obtainable
Legitimate interests of the company or third parties, provided these do not override your rights and freedoms
Your data is kept as long as necessary for the relevant purpose, per legal requirements, consent period, or contract duration.

5. Cookies and Similar Technologies

Cookies are used to ensure proper functioning, personalize your experience, improve service quality, analyze usage, and deliver targeted advertisements.
Categories of cookies:
Technical cookies (essential for site operation)
Analytics cookies (collect statistics on site/service usage)
Preference cookies (remember settings like language or region)
Marketing cookies (measure and personalize advertising)
Use of non-essential cookies (analytics, marketing, preferences) requires your explicit consent, which you may withdraw at any time via site settings.

6. Rights of Data Subjects

You have the right to:
Access your personal data and learn how it is processed
Rectify inaccurate or incomplete data
Erase your data under certain circumstances (“right to be forgotten”)
Restrict processing in specific situations
Receive your data in a portable format (“data portability”)
Object to processing, especially direct marketing
Withdraw consent at any time without affecting previous lawful processing
Lodge a complaint with the relevant supervisory authority (CNIL or your national authority)

7. Recipients and Data Transfers

Your data is not shared with third parties except as legally required, to fulfill contractual obligations, or with your consent.
International transfers are carried out only where suitable legal safeguards are in place.

8. Security

Société Izumrud takes appropriate technical and organizational measures to protect your data (security of premises, access control, data encryption, etc.).

9. Contact and Exercise of Rights